Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and in its original condition
- Free of damage caused after delivery
- In original packaging (if applicable)
- Accompanied by proof of purchase
How to Start a Return
To initiate a return, contact us at:
thexsdesigns@outlook.com
Returns must be approved before being sent. Items sent back without prior authorization will not be accepted.
Return address:
PO Box 294
White Springs, FL 32096
Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping method
- Original shipping fees are non-refundable
Damages & Issues
Please inspect your order upon arrival.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us immediately at thexsdesigns@outlook.com so we can resolve the issue.
Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized products (including nameplates, custom sizes, etc.)
- Used or altered items
- Refurbished items
- Gift cards
Exchanges
We do not offer direct exchanges.
The fastest way to get a different item is to:
- Return the original item (if eligible)
- Place a new order
EU 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
Items must still meet all return eligibility conditions listed above.
Refunds
Once we receive and inspect your return, we will notify you of approval.
If approved:
- Refunds are issued to your original payment method
- Processing time: up to 10 business days
- Banks/credit cards may take additional time to post the refund
If more than 15 business days have passed since approval, contact:
thexsdesigns@outlook.com