Shipping & Returns

We aim to make your experience smooth, transparent, and stress-free from order to delivery.

Free Shipping Orders over $35 ship free in the U.S. Use Promo code: Freeship35
Flat Rate $5.99 shipping on orders under $35
Processing Time 2–5 business days
Returns Accepted within 30 days in original condition

📦 Processing & Production Time

All of our products are made to order and crafted with care.

  • Processing Time: 2–5 business days
  • Each item is 3D printed and hand-finished, which ensures quality but does require time
  • Processing time may vary depending on order volume

We’re a small but growing shop, and we appreciate your patience as we continue expanding to improve production speed and offer more products.

🚚 Shipping

  • Free shipping on orders over $35 (U.S. only)
  • Flat rate shipping of $5.99 on orders under $35
  • We subsidize shipping costs to keep rates as low as possible
  • Use Promo code : Freeship35 for free shipping above $35

You’ll receive a tracking number as soon as your order ships. Delivery times vary based on location and carrier.

  • Most orders ship via USPS Ground (typically around 5 business days)
  • Oversized items may ship via FedEx Ground

📬 Lost or Missing Packages

If your package is marked as delivered but you did not receive it:

  • Check around your delivery location, including porches, mailboxes, and nearby areas
  • Check with neighbors or other household members
  • Contact your local carrier, usually USPS, for more details
  • Reach out to us and we’ll do our best to help

While we’re happy to assist, we are not responsible for packages confirmed as delivered by the carrier. However, we will work with you to find a fair resolution when possible.

📦 Damaged Items

If your order arrives damaged, please contact us within 3 days of delivery.

To help us file a carrier claim, please include clear photos of:

  • The damaged item
  • The shipping box from all sides
  • The inside of the box
  • All packing materials inside the box

These photos are required for us to submit a claim. Once received, we’ll gladly replace the item at no cost.

🔁 Returns & Exchanges

We accept returns under the following conditions:

  • Items must be returned within 30 days of delivery
  • Items must be in unused, original condition
  • Buyer is responsible for return shipping costs

We recommend using USPS with tracking for the best rates and reliable delivery.

Once your return is received and inspected, we’ll issue a refund to your original payment method.

❌ Non-Returnable Items

  • Custom or personalized items
  • Items that have been used or altered

💬 Questions?

If you have any questions, feel free to reach out via our Contact page — we’re happy to help.